Customer Experience Manager

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Responsible for meeting store goals and key metrics while holding team members accountable for individual results
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

• Previous experience in Management, sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

• Competitive salary
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount of 40%
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Salary Band $28 - $35/hour