In-store Customer Service Specialist

    We are seeking an In-store Customer Service Specialist in our Flagship London location. Your role will be to help our clients specifically via email and telephone into the store. To deal directly with clients questions, and direct customers to the right person and manage expectations in a busy and fast paced environment. You must uphold company culture at all times while making guests feel welcomed and valued

    As an ambassador of our brand, your main responsibilities will be:

    • Provide exceptional customer service that exceeds our customers' expectations.
    • Respect the standards of our brand through the service provided to customers, your attitude, your behaviour and your dress code.
    • Develop product knowledge, including manufacture, materials, maintenance and design in order to provide competent customer service.
    • Be proactive in order to help the team achieve its objectives or solve problems.
    • Have a commercial flair

    This job may be for you if:

    • You have worked in the hospitality industry, such as in hotels and resorts, but may also work in hospitals, real estate offices
    • Similar experience in the Retail sector (experience in the luxury or premium luxury sector is preferable)
    • Fluent English
    • Competent with Excel, email, phone.
    • Good interpersonal skills and very good communication
    • Versatility and priority management
    • Enthusiasm, self-confidence and motivation

    Application process

    Apply and review your profile
    1st (virtual) interview
    with Recruiter
    2nd interview
    in the store by Regional & Store Manager
    Nandi Beer

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job