Order Management Manager

    As the Manager for Order Management you will have the responsibility to ensure Suitsupply meets the promise regarding the delivery of products for all our customer journeys. With the omnichannel mindset in our DNA, you and your team will make sure that this is supported in the most optimal way. Existing processes and system support need to be challenged, and new products and customer flows need to be facilitated in the best possible automated way. For that we need a pragmatic colleague in this position who is willing to dive in business processes and who understands the importance of systems and automation. Does it check all your boxes? Then don't hesitate to apply!

    Your typical day includes:

    • Measuring and monitoring the order fulfillment performance for our order flows and executing improvement initiatives with our partners and Suitsupply teams
    • Collaboration with the various business and IT teams to further optimize the support of processes with order management data
    • Onboarding new product flows and customer journeys (including triggers for customer communication) meaning that logistical processes and system support needs to be in place. You'll drive this with your team from start until the end
    • Act as the point of contact if escalation is needed to ensure the flow isn't interrupted when operational issues arise in the day to day business
    • Be the superuser for our supply chain portal from Logistics point of view that supports our purchase order management process
    • Advise the Head of Logistics and Fulfillment on priority projects
    • Day to day coaching of your team. Invest in the development of your team to bring them to the next level

    This job might be for you if you have:

    • Have 5-7 years of order management experience, preferably in an omnichannel environment serving both stores, online customers and all possible journeys between the channels
    • Have affinity with process management and systems. Your passion sits on the interface of business and IT. You understand that these can't co-exist without each other, including the 'human factor'. Having experience with system implementations is preferred
    • Have experience with purchase order management supported by workflow management systems
    • Have customer obsessions. You approach everything you do from the customer's point of view. This enables you to prioritize and make decisions
    • Have good coordination skills. Your role touches many stakeholders. In and outside the company. You need to be data driven and structure, but also agile to adapt to the never changing environment
    • Have strong analysis skills. You have no issues at all with PowerBI, Excel or other reporting tools
    • Like to manage a small team with a significant influence on a larger number of people

    You will be successful if:

    • You understand that with the right setup of the order management process you have the key to serve the stores and customers in the best possible way
    • You create more visibility in the supply chain by using KPI dashboards for order management
    • You develop improvement projects that directly impact the customer experience for Suitsupply and Suistudio
    • You contribute to the team environment by who you are and by what you do

    What do you get in return?

    • Autonomy - we don't care for needles signing off and want you to get things done.
    • Opportunity to make an impact - Disrupt men's tailoring and be part of a fast-growing, entrepreneurial company that takes customer satisfaction very seriously.
    • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
    • Teamwork - You will work in a great team that appreciates a good laugh, but also supports each other where needed.

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)
    Reka Bezzeg (Senior Recruiter)

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job