Product Owner Customer Communications

    Suitsupply is an international men's fashion brand with more than 100 stores worldwide across major metropolitan cities like Paris, Milan, London, Zurich, Sydney, New York, Toronto, Shanghai, Singapore and Hong Kong. The company operates a strong e-commerce platform which is accelerating and allows it to bring that same high-quality tailoring and personal service to customers around the world.
    Join our rapidly growing international company as a Product Owner Customer Communications and take responsibility for the vision, roadmap and backlog of our customer communication developments like transactional emails, marketing automation and client telling messages. You will work closely with the development team to improve our customer service and retention. You will also be working closely with our Customer Services, Stores and E-Commerce. At the same time, you'll share and align your roadmap with stakeholders and management.
    We have an international environment where our standard language is English.

    Your typical day includes:

    • Manage your product backlog, visualize your vision and roadmap
    • Evaluate existing pain points and analyse email performance to shape your roadmap
    • Gather requirements from users and stakeholders and create user stories
    • Work closely with your agile development team to release feature increments
    • Work closely with Customer Service, Stores and E-Commerce to gather insights
    • Come up with ideas and innovations to achieve business goals
    • Support the development team during daily's and sprint reviews
    • Work with the scrum master for planning and team success

    This job might be for you if you have?

    • You like to take ownership and want to get the most value out of your product
    • You can communicate your ideas clearly, build your case and have a can-do mentality
    • You have 3+ years of experience with email development, setting up marketing automation
    • You have experience with ESP like Salesforce Marketing Cloud, Adobe Marketing Cloud, Selligent, Sendgrid (big plus)
    • You have 2+ years of experience with working agile scrum and with development teams
    • You are familiar with CDP or DMP
    • Affinity with menswear

    When are you doing a good job?

    • When you lead and take end-to-end responsibility of your product roadmap
    • When you receive an overall favorable feedback from stakeholders and team members

    What do you get in return?

    • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
    • The opportunity to impact global customers in over 30 countries
    • Work in a genuine international workplace with over 20 nationalities
    • 40% discount on all Suitsupply products

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job