Product Owner Salesforce

    Suitsupply is an international men's fashion brand with more than 120 stores worldwide across major metropolitan cities like Paris, Milan, London, Zurich, Sydney, New York, Toronto, Shanghai, Singapore, and Hong Kong. The company operates a strong e-commerce platform which is accelerating and allows it to bring that same high-quality tailoring and personal service to customers around the world.
    As Product Owner Salesforce, you will lead the journey towards the best possible omnichannel customer experience! You will create a vision for the team, the roadmap, and metrics - and support them to build a coherent, aligned experience across multiple platforms.

    Your typical day includes:

    • Roadmap planning: defining the product vision and scope according to capacity and team capabilities
    • Product backlog management: gather requirements from your (business) stakeholders, set priorities based on value
    • Work with your agile development team to develop and release new functionalities
    • Gather and analyze feedback from internal customers to improve the applications
    • Prepare and host the Scrum ceremonies: sprint planning, refinement, and poker sessions
    • Facilitate Sprint reviews and demo deliverables to stakeholders

    This job might be for you if you have:

    • Experience in a PO role (4-6 years): Experience with running CRM program roadmap in areas of Sales (including Clienteling), Service, Customer Data and Personal Shopping.
    • Analytical skills: makes sense of unstructured information and has a record of accomplishment of projects focused on integrating, enriching, and cleaning customer data at scale.
    • Domain expertise: knows what drives online success (in fashion, menswear), practical knowledge of Salesforce Platform (Sales Cloud, Service Cloud, Marketing Cloud, Lightning Platform) or similar.
    • Customer focus: understands value, sets the right priorities, balances all factors, thinks strategically.
    • Communication: involves others, presents well, inspires, dares to challenge us.
    • Entrepreneurial: can-do mentality, innovative with great problem-solving skills.

    Your success will be measured by:

    • Your Salesforce work is visible through the company both in stores and in HQ
    • Salesforce is the go-to point for everything related to customers - how are you making sure that people in stores utilize it?
    • You have clear metrics that help you to validate if you are making the right things
    • Your team is loyal and dedicated, they trust you, they have a purpose and are happily involved in delivering projects with high impact on the business

    What do you get in return?

    • Autonomy - we do not care for needles signing off and want you to get things done.
    • Opportunity - make an impact in more than 30 countries and over 120 stores
    • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
    • Teamwork - You will work in a talented team that appreciate a good laugh, but also support each other where needed.
    • Work in a genuine international workplace with over 20 nationalities
    • 40% discount on all Suitsupply products

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job