Product Owner Salesforce

    Suitsupply is an international men's fashion brand with more than 120 stores worldwide across major metropolitan cities like Paris, Milan, London, Zurich, Sydney, New York, Toronto, Shanghai, Singapore, and Hong Kong. The company operates a strong e-commerce platform which is accelerating and allows it to bring that same high-quality tailoring and personal service to customers around the world.
    As Product Owner CRM, you will help us in our journey to break the barriers between our online and in store services, delivering the best possible omnichannel customer experience!

    You break down complex projects into smart iterations, prototypes and MVP's, and continuously prioritize based on economic value and customer impact.
    You will create a vision for the CRM applications related to Sales (including Clienteling), Customer Service, Customer Data and Personal Shopping. To realize that you will work on a roadmap, metrics and support the team to deliver on it.

    Your typical day includes:

    • Roadmap planning: defining the product vision and scope according to capacity and team capabilities and manage that;
    • Product backlog management: translate requirements from your (business) stakeholders to IT CRM solutions and set priorities based on value;
    • Agile mindset: work with your agile development team to develop, measure, improve and release valuable functionalities;
    • Scrum ceremonies: prepare, facilitate, and host the Scrum ceremonies like the daily stand-up, sprint planning, refinement, poker sessions, and sprint reviews;
    • Data-driven: gather and analyze data from (internal and external) customers to improve the way users interact with our applications.

    This job might be for you if you have:

    • Experience in a PO role (5+ years): running CRM roadmaps in areas of Sales (including Clienteling), Service, Customer Data and Personal Shopping;
    • Salesforce: proven experience being hands on across end-end Salesforce implementations (Sales Cloud, Service Cloud, Lightning Platform);
    • Analytical skills: makes sense of unstructured information and have a record of accomplishment of projects focused on integrating, enriching, and cleaning customer data at scale;
    • Communication: distil and communicate complex business and technical concepts effectively. Involves others, presents well, inspires, and dares to challenge business and IT;
    • Customer focus: understands value, sets the right priorities, balances all factors, thinks strategically;
    • Pro-active and Entrepreneurial: can-do mentality, innovative with great problem-solving skills;
    • Domain expertise: knows what drives online success in fashion retail (menswear).

    Your success will be measured by:

    • Your Salesforce knowledge and deliverables are visible through the company both in stores and in HQ;
    • Salesforce is the go-to point for everything related to customers and you are making sure that people in stores utilize it;
    • You have clear metrics that help you to validate if you are developing the right solutions;
    • Your team is loyal and dedicated, they trust you, they have a purpose and are happily involved in delivering projects with high impact on the business.

    What do you get in return?

    • Autonomy - we do not care for needles signing off and want you to get things done;
    • Opportunity - make an impact in more than 30 countries and over 120 stores;
    • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so;
    • Teamwork - You will work in a talented team that appreciate a good laugh, but also support each other where needed;
    • International -Work in a genuine international workplace with over 20 nationalities;
    • Discount - 40% on all Suitsupply products.

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job