Senior Servicedesk Technician

We believe in autonomous, self-supporting teams who help our customers buy the best fitting suit they will ever wear, and wow them at every step of the way. Whether their journey starts online or in one of our 100+ stores, our teams inspire them to buy and come back for more. To support our global expansion Suitsupply is hiring a Senior Servicedesk Technician to help us boost our IT servicedesk with managing the ticket queue, act on severity 1 calls and creating/developing knowledge items.

Your tasks and responsibilities include:

• Managing the queues and splitting the tickets between all on duty operators
• Directly act upon severity 1 calls
• Create and maintain knowledge items
• Is available after office hours for technical assisting juniors and intermediates on escalations or high priority calls.

This job might be for you if you have:

• 5+ years of experience in a servicedesk role
• Experience with correctly managing (prioritizing/delegating/etc.) a ticket queue
• A proactive attitude towards the business
• The ability to spot issues and correct them beforethey escalate
• Experience with troubleshooing under high work pressure
• Experience handling VIP requests / issues
• Strong time management and prioritization skills when faced with multiple projects

What do you get in return?

• Work in a fast moving, innovating environment, never a dull moment!
• A lot to learn, vertical and horizontal career development opportunities, chance to grow to the Team Leader role
• 40% discount on all Suitsupply products
• Opportunity to impact global customers in over 130 stores
• Work in a genuine international environment with over 20 nationalities