To support our global expansion, Suitsupply is looking for IT Servicedesk Technician with broad set of skills and a knowledge of TCP/IP Networks to support our 100+ global stores world-wide and our corporate offices.
Your typical day includes:
Being the 1st and 2nd line support for all our 100+ stores in more than 20 countries and the head office in Amsterdam: from hardware to software, from telephones to networks and from applications to telecom
Being responsible for the phone and email registration as well as for creating user documentation, analyzing and solving any technical issues directly and quickly
Providing support in shifts of which we pay excellent additional fee's for weekend's, standby and overtime
Shifts: from 8:00am to 4:00pm or 9am to 5pm or 4:00 pm to 12am from Monday to Saturday. On Sundays the shift is from 10:00 - 17:30. You get a great compensation for working at evening shift, weekend, stand-by etc and working from home is possible
This job might be for you if you are / have:
Previous experience in an IT support function in 1st and 2nd line support
Knowledge of TCP / IP
Locally based in Amsterdam or able to easily reach our Amsterdam office
Willingness to work in different shifts
Experience with Desktop support and telephony -Windows, Apple, iOS, iPhone and Android
Good command of English language, both orally and in writing
Understand the basic concepts of ITIL and the processes around it
Knowledge of Microsoft Office products and features
Familiar with Active Directory and how it works
What do you get in return?
Autonomy - we don't care for needles signing off and want you to get things done.
Opportunity - make an impact on the company globally in 20 countries and 100+ stores
Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
Excellent additional fee's for Saturday and Sunday shift, as well as paid overtime and stand-by time
Work in genuine international workplace with over 20 nationalities
Subsidized lunch 5 days / week
Choose your own device (and OS)
Apply and review your profile
(virtual/phone) by recruiter
1st (virtual) interview
with Hiring Manager
2nd (virtual) interview
if you're not in the Netherlands, we'll fly you in.