Servicedesk Technician


    As a Servicedesk Technician at Suitsupply you are the first point of contact for our international stores and offices. Providing service is in your blood, 24 hours a day, 7 days a week.

    Your typical day includes:

    • Being the first line support for all our 90+ stores in more than 12 countries and the head office in Amsterdam: from hardware to software, from telephones to networks and from applications to telecom.
    • Being responsible for the phone and email registration as well as for creating user documentation, analyzing and solving any technical issues directly and quickly
    • Providing support in shifts from 9:00 am to 5:00 pm and from 4:00 pm to midnight from Monday to Saturday. On Sundays we help our colleagues from 10:00 - 17:30.

    This job might be for you if you have:

    • Experience in a service function: helpdesk, call center, retail.
    • Experience with Windows, iOS, iPhone and Android.
    • You are the person who helps the neighborhood, friends and family with all sorts of IT problems, whether it is setting up the Wi-Fi network, to transferring data from telephones.
    • You have nice stuff at home. For example, you can tell us extensively about your gaming rig, your NAS, your raspberry PI and other technical PC and network projects.
    • You speak Dutch and English well, both orally and in writing
    • Know what the basic concepts are within ITIL and what the processes do.
    • You have basic / advanced knowledge of TCP / IP
    • Knowledge of the basic office products Word, Excel, Powerpoint and Outlook
    • Familiar with Active Directory and how it works.
    h5>What do you get in return?
    • A nice salary
    • 100% travel expenses reimbursement OV
    • A nice group of colleagues who, like you, would like to solve problems
    • Work for a beautiful brand with a 20% discount on your suit (do not you need to go to work)
    • A working environment where initiative is valued and where you can grow well

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)
    Oana Etcu

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job