Servicedesk Technician

    As a Servicedesk Technician at Suitsupply you are the first point of contact for our international stores and offices. Providing service is in your blood, 24 hours a day, 7 days a week.

    Your typical day includes:

    • Being the first line support for all our 90+ stores in more than 12 countries and the head office in Amsterdam: from hardware to software, from telephones to networks and from applications to telecom.
    • Being responsible for the phone and email registration as well as for creating user documentation, analyzing and solving any technical issues directly and quickly
    • Providing support in shifts from 8:00am to 4:00pm, 9am to 5pm, and from 4:00 pm to 12am from Monday to Saturday. On Sundays we help our colleagues from 10:00 - 17:30.

    This job might be for you if you have:

    • Experience in a service function: helpdesk, call center, retail.
    • Experience with Windows, iOS, iPhone and Android.
    • You are the person who helps the neighborhood, friends and family with all sorts of IT problems, whether it is setting up the Wi-Fi network, to transferring data from telephones.
    • You have nice stuff at home. For example, you can tell us extensively about your gaming rig, your NAS, your raspberry PI and other technical PC and network projects.
    • You speak Dutch and English well, both orally and in writing
    • Know what the basic concepts are within ITIL and what the processes do.
    • You have basic / advanced knowledge of TCP / IP
    • Knowledge of the basic office products Word, Excel, Powerpoint and Outlook
    • Familiar with Active Directory and how it works.

    What do you get in return?

    • Autonomy - we don't care for needles signing off and want you to get things done.
    • Opportunity - make an impact - Disrupt men's tailoring and be part of a fast-growing, entrepreneurial company that takes customer satisfaction very seriously.
    • Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
    • Corporate Social Responsibility- we are committed to doing business in a sustainable manner. That's why we aim to only work with suppliers that meet the internationally recognized standards of the International Labour Organization.
    • Style - Opportunity to work with a beautiful, high-quality product

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)
    Alla Minkina

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job