UX Researcher E-Commerce - 16-24 HOUR per week (Freelance)

    We are seeking experienced candidates to join our agile and rapidly growing cross-functional team as a UX researcher.
    As a UX researcher you will be providing key insights about our customers using our webstore and applications. You will enable our content and development teams to deliver the best user experience. Setup user tests, do market research, analyze the online behavior of users using tools like Fullstory and conducting customer feedback. We have many different product journeys for the variant personas, and you will be at the forefront of listening to our users' needs and provide insights to improve our UX.
    This position is based in our E-commerce department at our headquarters in Amsterdam, the Netherlands. We have an international environment where our standard language is English.

    Your typical day includes:

    • Be the voice of our customers to our internal stakeholders
    • Work with cross-functional teams like Analytics, CRO and UI/UX design
    • Bring insights with customer, market, and competitor research
    • Help development teams with turning customer insights in action points
    • Use tools to gather insights like Fullstory, Intercom Chat, and Google analytics
    • Set up assumptions and hypotheses for A/B tests
    • Setup usability tests for our webstore features or journeys

    This job might be for you if you have:

    • At least 5 years of experience with UX research in E-commerce
    • Experience with A/B testing, user testing and usability testing
    • Big fan of using data and tools to analyze user behavior
    • Experience with retail, clothing brand and size selection is a big plus
    • Strong communication skills to work with different cross-functional teams

    Application process

    Apply and review your profile
    Introductory call
    (virtual/phone) by recruiter
    1st (virtual) interview
    with Hiring Manager
    2nd (virtual) interview
    with peers
    OneDay (onsite).
    if you're not in the Netherlands, we'll fly you in.
    (including potential relocation)
    Josefine Habets

    Apply for this job

    Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

    • Cv
    • Cover letter
    Apply for this job